March 24, 2020 –
Safer-at-Home order update from CHS in response to Wisconsin Gov. Tony Evers and the Wisconsin Department of Health Services.
Please read CHS update from our leadership team: click here
March 24, 2020
Center Valley Office
We are asking customers to do as much communication with CHS Larsen by phone as possible. Our Center Valley location has placed a table outside with a sign to state we are closed to walk ins. If you need to make a payment please call. We are doing our best to limit contact as much as possible. This table is also be using for scale tickets for drivers so they do not need to enter the office. Thank you for your understanding!
March 23, 2020
Weyauwega Feed Mill Office
The feed mill in Weyauwega will continue to operate in mixing and delivering feed. However, due to COVID-19 and keeping our employees safe we will be closing the office to walk-in traffic. We will still be taking orders over the phone for delivery – 920-867-8700.
Pick-up Seed Early
We’ve been receiving many calls asking about having access to the products they’ve ordered. We are encouraging customers to call 920-982-1111 and schedule an earlier pick-up time if they are able to take seed now. When you come to the New London warehouse we are asking customers to stay in their vehicles and call the warehouse cell phone 920-538-2559 to let us know you’re in the parking lot. We will then bring your seed out to you. Read More
March 18, 2020 – Update from General Manager, David Neal
Spring planting season is always a busy time at CHS Larsen Co-op. This year we are dealing with the extra challenge of the spread of COVID-19. Safety is a core value for us and includes a focus on the health and wellbeing of our employees, customers, owners and the communities in which we live and work. because of this, we have taken extra steps to help protect our customers and our employees. I want to emphasize; we are still open for business. We have just adjusted how we do things.
We will continue to take care of our customers at our locations to provide the highest possible level of service, but you will notice reduced staffing at some locations. Where possible, we have employees working remotely to help reduce the risk of transmitting COVID-19.
We have new guidelines for visitors at our locations. If we can assist you over the phone, email or through the mail, please let us do that.
- If you need a grain check, please call and we will promptly mail it to you.
- If you need to place an order, we can do that over the phone as well.
- When vendors arrive at our facilities, we are asking them to stay in their vehicles.
Our drivers are also taking extra precautions. Because a driver may be at multiple places during the day, we have asked them to minimize the contact they have with people during their deliveries.
We will continue to offer a high level of service to all of our customers, but that will look a little different going forward. We are committed to working through it with effective planning, communication and execution. We will continue to adjust as circumstances change so please check our website for all the latest updates.
Thank you for your understanding and your business,
March 16, 2020
With the impact of the global pandemic caused by COVID-19 evolving rapidly, we want to reassure you that CHS is taking steps to protect the health and safety of our employees, our owners and customers, and the communities we serve.
We are developing plans with the goal of continuing to provide the highest possible level of service to our customers and owners. Specific measures include:
- Close coordination and collaboration to ensure safety and wellbeing of employees, customers and communities
- Cancelation of annual meetings and other meetings of large groups and limiting visits to CHS facilities
- Additional use of voice, video and other technology to serve you, our customers and coordinate farm visits
- Activating plans to flex employees between locations or business units to better serve you
- New process and rigor for interactions with vendors, suppliers, contractors or other third parties to promote health and safety
- Fully utilizing our powerful and flexible supply chain and asset base should it become necessary to deliver to or from alternate locations
As the busy spring season unfolds, we will continue to adjust as circumstances change. We don’t take this challenge lightly, but we’re committed to working through it with effective planning, communication and execution. With our talented and committed team, best-in-class assets and our values of safety and cooperative spirit, we are confident CHS will continue to deliver products and services for customers and value for owners.